FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We strive to respond to messages and emails within 24 hours. Messages are answered in the order they are received, and we make every effort to reply as quickly as possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
Once an order is placed, our warehouse often packs and ships it within 24 hours. If you need to change your address, please email us right away with your name and order number. We’ll do our best to correct it before your package leaves. However, if it has already shipped, we may not be able to make the change.

HOW LONG DOES PROCESSING TAKE?
Order processing typically takes 1 to 3 business days. Most orders are ready within 24 hours, but during peak times, processing may take up to 3 days.

SHIPPING INFORMATION
We process and ship orders Monday through Friday, excluding major holidays. Once shipped, you’ll receive an email with a tracking number. E-Packet is our primary carrier for U.S. customers and other regions like Canada, Europe, the UK, Australia, and New Zealand. Most packages arrive between 5 and 25 days from the shipment date.

WILL MY ORDER ARRIVE IN ONE PACKAGE?
Depending on the order’s size, you may receive separate packages. These may arrive 1 to 2 business days apart.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
If an item is unavailable, we’ll email you with an estimated restocking date. If restocking takes longer than two weeks, we will automatically refund you for the out-of-stock items.

CAN I CORRECT MY ADDRESS IF I MADE A MISTAKE?
If there’s an address error, email us as soon as possible with your name and order number. We’ll try to adjust your order before it ships, but if it has already left our warehouse, we may not be able to make the change.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries. Your order should be shipped within 1 to 2 days, and delivery typically takes 5 to 25 days after shipping.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
We apologize if your item didn’t arrive in perfect condition. Please contact us with your name and order number, and we’ll help you resolve the issue.

HOW CAN I TRACK MY ORDER?
You can track your order by clicking on the “Track My Order” link on our homepage or main menu. Enter your tracking number to see the status. If you need further assistance, please reach out.

WHY ISN’T MY TRACKING NUMBER WORKING?
International orders may not update as frequently because of foreign postal systems. These orders usually arrive within 2 to 4 weeks. For domestic orders, if tracking isn’t working, let us know, and we’ll investigate.

WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that timeframe. To get ahold of us to assist you please either use the Contact Us.

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